Archived News

Flood victim assistance

NC Department of Insurance photo NC Department of Insurance photo

North Carolina Insurance Commissioner Mike Causey has set up a Victims’ Assistance Center in Haywood County to answer questions of flood victims through the weekend.

The Victims’ Assistance Center will be set up near the entrance of Lowe’s Home Improvement at 100 Liner Cove Road, Waynesville, N.C. 28786 on Friday, Saturday and Sunday, Aug. 20-22. The center will be set up from 10 a.m. to 4 p.m. on Friday and Saturday and from 1 to 3 p.m. on Sunday.

Experts from the N.C. Department of Insurance will assist consumers and answer any questions residents have about the recent storm and their insurance.


Haywood Helpline 

A helpline is in place for anyone seeking assistance related to the storm. The helpline number is 828-356-2022. The hours of operation are from 8 a.m. to 8 p.m.

Types of assistance available through the helpline:

Related Items

  • Missing person information
  • Food, housing assistance
  • Special needs assistance
  • Volunteer or donation opportunities
  • Other storm-related needs

Residents with immediate life-threatening needs should call 911, otherwise use this number for all other needs.

These locations are distributing items to those need:

  • Bethel Baptist Church: 5868 Pigeon Rd, Canton, NC 28716 - clothing, children’s clothing, food, water, toiletries
  • Canton First Baptist Church: 74 Academy Street Waynesville - food, water, toiletries
  • Faith Community Church: 289 Industrial Drive Waynesville - food, water, toiletries

Those affected by storm damage will find meals are available at Bethel Baptist Church: 5868 Pigeon Rd, Canton, NC 28716


Free Mudslides/Flooding Home Cleanup Hotline Available Now 

Call 828-222-3975 for free help from local relief agencies

 From now through September 3, 2021, several relief agencies are staffing a free hotline for debris removal and home cleanup after the recent mudslides and flooding. This hotline will connect affected residents with reputable and vetted relief agencies that will assist in chainsaw work, debris removal, drywall, flooring and appliance removal, roof tarping, and mold treatment, as they are able. All services are free, but service is not guaranteed due to the overwhelming need.

“North Carolina VOAD is committed to working with reputable, vetted relief organizations that have come to help,” said Ann Huffman, President, North Carolina VOAD (Voluntary Organizations Active in Disaster). "Affected residents should simply dial 828-222-3975 for help."

Phone lines will be open until September 3, 2021. Hotline hours may be extended to the weekend as volunteers are available to answer phones. Importantly, this hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration.

Families affected by the disaster with home cleanup needs may dial 828-222-3975 through September 3 28, 2021.

Showers and laundry facilities:
• Crestview Baptist Church, 3258 Pisgah Dr Canton, NC 28716
• First Baptist Church, 74 Academy St Canton, NC 28716
Clothing, meals, food, water and toiletries:
• Bethel Baptist, 5868 Pigeon Rd Canton, NC 
• First Baptist Church, 74 Academy St Canton, NC 28716
• Faith Community Church, 289 Industrial Dr Waynesville, NC 28786
• Cruso Community Center, 13186 Cruso Rd

Leave a comment


Smokey Mountain News Logo
Go to top
Payment Information


At our inception 20 years ago, we chose to be different. Unlike other news organizations, we made the decision to provide in-depth, regional reporting free to anyone who wanted access to it. We don’t plan to change that model. Support from our readers will help us maintain and strengthen the editorial independence that is crucial to our mission to help make Western North Carolina a better place to call home. If you are able, please support The Smoky Mountain News.

The Smoky Mountain News is a wholly private corporation. Reader contributions support the journalistic mission of SMN to remain independent. Your support of SMN does not constitute a charitable donation. If you have a question about contributing to SMN, please contact us.