By Gerri Wolfe Grady • Special to SMN | Customer service is an important commodity for any business and particularly to those locations reliant on tourism. This is an area that isn’t necessarily taught or trained with new employees, often because of time constraints or because the business owner hasn’t given it any thought. This essay was developed to provide a different view of customer service and how it was conveyed for 20 years by my father, Jerry Wolfe, greeter at the Museum of the Cherokee Indian.