By Sarah Kucharski • Staff Writer
As the revamped Medicare system moves from policy to practice, pharmacies nationwide increasingly are faced with confused customers and bureaucratic red tape.
Customers come in with a prescription to be filled and for one reason or another are denied. Sometimes customers are simply trying to refill their prescriptions ahead of time, perhaps in preparation for a trip. But most often the problem is a result of human error, such as information that doesn’t match up between customers’ insurance cards and what’s in the computer system like birthdays or cardholder identification numbers.