Customer service should be a powerful connection

By Gerri Wolfe Grady • Special to SMN | Customer service is an important commodity for any business and particularly to those locations reliant on tourism. This is an area that isn’t necessarily taught or trained with new employees, often because of time constraints or because the business owner hasn’t given it any thought. This essay was developed to provide a different view of customer service and how it was conveyed for 20 years by my father, Jerry Wolfe, greeter at the Museum of the Cherokee Indian.

Cherokee has second COVID-related death; Macon experiences nursing home ‘outbreak’

As of June 30, North Carolina had 64,670 confirmed cases of COVID-19. The death toll is now over 1,300 and 908 people are currently hospitalized. 

Consortium formed to address affordable housing in WNC

Seven counties in Western North Carolina have the opportunity to band together and receive money for affordable housing through the Southwestern Commission. As of June 15, several counties have signed on to make up the Southwestern NC HOME Consortium. 

Dragging Canoe was Cherokee’s greatest military leader

Historian E. Raymond Adams has maintained that the warrior with the curious name of Dragging Canoe was “the greatest military leader ever produced by the Cherokee people.”  A review of Dragging Canoe’s military career doesn’t reveal many great victories that he led, but it does indicate that he was a clever and resourceful military leader who was able to sustain significant “dark and bloody” opposition to white settlement for many years. 

Cherokee Center presents Jerry Wolfe 'Gadugi' Award

By Aaliyah Swimmer
WCU Cherokee Center intern
 
Western Carolina University's Cherokee Center recently selected Class of 2020 Cherokee High School graduates Tierney Bradley and Brandon Wolfe to receive the Dr. Jerry Wolfe "Gadugi" Award as part of its efforts to connect with the community.

Casinos reopen at limited capacity

For the first time since closing March 18, Harrah’s Cherokee Casinos in Murphy and Cherokee are now open to the general public. 

Cherokee sues feds over Catawba decision

The Eastern Band of Cherokee Indians has filed a federal lawsuit over a recent decision from the U.S. Department of the Interior that would pave the way for the Catawba Indian Nation to build a casino in Cleveland County near Charlotte.   

Cherokee lifts border closure; casino announces gradual reopening

Almost 60 days after closing their doors to help slow the spread of COVID-19, Harrah’s Cherokee Casinos will begin a gradual reopening of Harrah’s Cherokee Casino Resort and Harrah’s Cherokee Valley River on Monday, May 18.

Cherokee plans for budget shortfall; no casino reopening date yet announced

As Harrah’s Cherokee Casino marks its seventh week of closure due to the Coronavirus Pandemic, leadership for the Eastern Band of Cherokee Indians is planning for the tribe’s financial future in the face of evaporated casino revenues. 

EBCI confirms COVID-19 cases in Swain, Graham

Continued testing by the Eastern Band of Cherokee Indians has resulted in confirmed cases of COVID-19 in Swain and Graham counties, the tribe’s Public Health and Human Services Department announced this weekend. These results mark the first positive cases in either county.

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