Archived Outdoors

USDA launches contact center

USDA launches contact center

A new contact center is available for people with questions for the U.S. Department of Agriculture. 

The AskUSDA Contact Center opened Nov. 23 to serve as “one front door” for phone, chat and web inquiries. 

Prior to AskUSDA, people had to navigate dozens of phone numbers and had no option for self-service online, creating frustration. AskUSDA can connect people to USDA representatives via phone, facilitate chatting with a live agent on the website or allow email communication. 

Representatives are available by phone from 9 a.m. to 5:30 p.m. weekdays at 833.ONE.USDA and online at, with live chat agents from 10 a.m. to 6 p.m. weekdays. Send email inquiries to This email address is being protected from spambots. You need JavaScript enabled to view it..

Leave a comment

Smokey Mountain News Logo
Go to top
Payment Information


At our inception 20 years ago, we chose to be different. Unlike other news organizations, we made the decision to provide in-depth, regional reporting free to anyone who wanted access to it. We don’t plan to change that model. Support from our readers will help us maintain and strengthen the editorial independence that is crucial to our mission to help make Western North Carolina a better place to call home. If you are able, please support The Smoky Mountain News.

The Smoky Mountain News is a wholly private corporation. Reader contributions support the journalistic mission of SMN to remain independent. Your support of SMN does not constitute a charitable donation. If you have a question about contributing to SMN, please contact us.