By Scott Hinkle • Guest Columnist | Twenty years ago on September 14, I was one of only two passengers on a U.S. Airways flight from North Carolina to LaGuardia Airport in New York City to volunteer for the American Red Cross Disaster Mental Health Team, assisting families with processing the deaths of their loved ones. As part of the initial team to develop a rapid death certificate response, we met in Brooklyn and planned our program for completing the official certificates of death for grieving families.