Are visitor centers passé? Haywood tourism authority mulls bang for the buck at visitor center sites

fr visitorcentersThe Haywood County Tourism Authority is exploring whether to close its two visitor centers in Waynesville and Maggie Valley, questioning whether money to run the sites could be better spent luring tourists in the first place rather than itinerary planning once they arrive.

Jackson TDA explores executive director option

fr jaxtdaThe Jackson County Tourism Development Authority is pretty sure it needs to start searching for an executive director to help head up the organization. 

“We believe we’re at the point where someone wakes up in the morning and this is what they do,” said Clifford Meads, chair of the TDA’s marketing committee.

Pitching ‘Play On’: Jackson considers who to woo and how

fr tdaThe type of visitors being eyed by Jackson County tourism officials fall into various categories. Each one of those “types” is being targeted through different ads.

There are advertisements featuring flyfishing. And gambling. Or how about kayaking or pottery?

New logo pulls into Bryson Chamber, TDA approve train-themed logo

A new logo will soon chug onto the marketing landscape of Bryson City following the Swain County Tourism Development Authority and the Swain County Chamber of Commerce’s approval of a design meant to emphasize the town’s most unique aspect — the Great Smoky Mountain Railroad. 

In pursuit of tourism dollars, Haywood festivals asked to prove their mettle

It’s an unenviable task, but one Haywood County tourism leaders face every year: weighing dozens of festivals and niche marketing campaigns vying for a share of tourism promotion dollars.

Deciding which festivals hold the most promise for luring coveted tourists is a balancing act, and one that’s sure to produce its share of winners and losers.

Folkmoot and Haywood tourism authority do annual tango over grant funding

Folkmoot USA International Dance Festival once again saw its grant funding cut by the Haywood County Tourism Development Authority.

The  event that brings in international folk dance and music troupes from eight to 10 countries for a 10-day extravaganza has been a signature festival in Haywood County for 30 years. But some on the county tourism authority have grown weary of continued financial support for Folkmoot year after year.

Jackson tourism board considers possibility of executive director

The Jackson County Tourism Development Authority may be ready to start thinking about hiring an executive director. Board members of the still-new tourism organization are currently forming an exploratory committee to ponder the possibilities.

Growing a brand: New marketing plan offers the authentic

coverLynn Collins has honed the art of eavesdropping. It began innocently enough, unavoidable even, since nothing but a cubicle separates her from the foot traffic of downtown Waynesville. 

SEE ALSO: A new paradigm

But her accidental eavesdropping soon became intentional. From her desk at the back of the busy visitor center on Main Street, Collins keeps one ear tuned in to the tourists who pour through the door. It became her secret weapon in the fiercely competitive game of landing the almighty tourist dollar in the mountains: what’s driving them to come here, and what are they looking for when they get here? 

A new paradigm

For decades, mountain tourism strategists have concocted catchy ways to state the obvious: come visit us because we are in the mountains.

It was so predictable. And there were only so many ways you could say it.

Jackson TDA working hard for the county

Letter to the Editor:

While I currently serve as chairperson of the Jackson County Tourism Development Authority, I wish to make clear that I am speaking as a private citizen and my comments may not reflect the collective opinion of the TDA. 

First, I wish to thank news organizations for their coverage of the formation and deliberations of this TDA. Having served six years with Jackson County Travel and Tourism Authority, I can say that this is the most attention the media has paid to the tourism efforts of Jackson County that I have seen in many years. 

The statement made in a recent Sylva Herald editorial, “… a robust tourism industry is critical to everyone in Jackson County …to a great extent, we rely on visitation dollars,” is quite accurate. And no one knows that better than those the county has selected to direct the development of that segment of the economy just how critical it is. As the writer indicated, the impacts of tourism on the Jackson County economy are far-reaching. But it does all start with getting those “heads in beds.” That is the catalyst for all of the benefits that the paper listed in the editorial. 

You see, each one of those who sit on the Tourism Development Authority was selected because of their connection and understanding of the industry based on ownership or management. They have a vested interest in the success of efforts being put forth. Unlike some, their income is tied to the dollars the TDA invests in enhancing and promoting the Jackson County tourism brand, accommodations, amenities and attractions.

And what they are doing is working. So much so, in fact, that in the first six months of the fiscal year, occupancy tax collections increased by 8.2 percent. That number is adjusted so that the 1 percent occupancy tax increase does not inflate the percentage (so actual collected revenue is even higher than the 8.2). Using the vernacular of the editor, I would say that the Board not only “burned rubber,” but left the previous revenue figures in the dust. Growth in that collection is one of the metrics of success that lets the board and the public know that efforts (and dollars invested) are bearing fruit.  

Again, to use the analogy of the writer, youngsters often make fun of what they don’t understand. We, as citizens, need to be reminded occasionally that an opinion page is just that — opinion. Even if it is brought forward by those who normally bring us the “news” and even if it is peppered with facts, a person (journalists included) is not required to be accurate or correct when giving their opinion in print. 

Insinuating that the TDA paid for two words shows a gross misunderstanding of what it takes to produce a slogan or brand concept, brand creative and the associated research, which is also a product of the effort. And to declare that the TDA is spending money frivolously is an insult to each of those who are putting heart and soul into efforts to improve Jackson County’s tourism product, image and help the overall economy of Jackson County grow. The TDA’s actions are not frivolous, they are deliberate and they are not only working; they are showing increase. 

I invite you, as citizens and media, to attend our monthly meeting and see first-hand what is going on in the TDA. I can do that as a citizen; those meetings are public and open to everyone. Again, as the opinion writer stated, tourism is important to Jackson County. We should all be working to enhance it and not tear down those who are volunteering to lead it. 

Robert Jumper

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