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Wednesday, 15 June 2011 20:37

MedWest launches free nurse advice phone line

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MedWest Health System is now offering a nurse advice line.

The MedWest Nurse Line, 1-855-MEDWEST (633-9378) is a call center based service that will be available 24 hours a day, seven days a week. The call center is operated by TeleHealth Solutions.

The call center is staffed with qualified customer service representatives and registered nurses trained to be experts in telephone triage.

The advice line is not intended to replace primary care physicians or to handle emergency health issues. Nurses will provide general information and cannot diagnose or provide patient-specific information as they do not have access to a patient’s medical records.

Common problems that might be appropriate for the MedWest Nurse Line include burns, chronic headaches or other persistent aches, and high fever. If follow-up care is needed, callers are directed to the nearest emergency department, urgent care center or physician practice — depending on the nature of the call.

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